Enjoy the freedom of contactless payments!

It is a prepaid payment card which exists only in electronic form (it does not have a physical carrier). With this Card you pay online and make contactless payments if you add it to your Google Pay or Apple Pay mobile wallet.

The Card can be used for on-line payments and in all stores and service points bearing Mastercard logo and equipped with a contactless payment terminal. The Card can also be used for contactless cash withdrawal from any ATM equipped with a proximity reader - in Poland there are over 10 thousand of them.

1. Visit wirtualna.sodexo.pl
2. Enter the received card token, your mobile phone number (this will be your login to the service), date of birth and country of residence
3. Enter the verification code received by SMS and set a password
4. To activate your profile, accept the terms and conditions received by email

1. Log in to your profile at wirtualna.sodexo.pl
2. Click 'Link card'
3. Enter the card activation code you received
4. Confirm the activation by e-mail.

The card is active as soon as the registration/adding to the profile process is completed.

You can find all the necessary information on the mobile wallet providers’ websites:

• Google Pay: https://support.google.com/pay/answer/7643995
• Apple Pay: https://support.apple.com/pl-pl/HT208531

1. Open the Wallet app
2. press '+' in the top right corner of the screen
3. select 'Enter card details manually'
4. from the list of banks and card issuers, choose: DiPocket
5. enter the card details: number, expiry date, security/CVC code (to be found on the back of the card) and your personal data
6. accept the terms of mobile payments for the card
7. select verification by text message and enter the code received by SMS
8. the code will be sent to your phone number registered at wirtualna.sodexo.pl

Once you enter the code received by SMS, you can make payments with your device.

1. On your device, download the Google Pay app from the Google Play.
2. Open the app and then select "Add a payment method"
3. Select 'Credit or debit card' and then ’Enter data manually'
4. Enter your Virtual Sodexo Card number, expiry date and CVC code (to be found on the back of the card)
5. Accept the terms of use of the app and the card
6. Select SMS as the verification method and enter the code received by SMS
7. The code will be sent to your phone number registered at wirtualna.sodexo.pl

Once you enter the code received by SMS, you can make payments with your device.

The use of mobile payments is completely free.

When making each contactless cash withdrawal, you will be asked to enter your PIN. Once you have registered/added your card, you will receive your PIN number via an SMS to the number used for the card registration. You can also change it when you log in to your profile at wirtualna.sodexo.pl by clicking 'Change PIN' option in the 'Card' tab.
You can also use the 'Resend PIN' option - an SMS with the current PIN will be sent to your registered phone number.

In order to make online payment with the Card, enter the following data: card number, expiry date, CVC code (you can find this data when you log in to your profile at wirtualna.sodexo.pl) and confirm the transaction with the ePIN and SMS code.

Add the card to Apple Pay or Google Pay and set it as the default payment card (on your smartphone, smartwatch or smart band). Before making a payment, unlock on wake up your device with the NFC activated and then put it close to the terminal.

You can make a contactless withdrawal from any ATM bearing this sticker Aby wypłacić należy:

1. Unlock your phone (or other mobile device) with the NFC activated
2. Put your phone close to the reader
3. Enter your PIN
4. Choose the amount
5. Take your cash from the machine

*doesn’t concern Virtual Lunch Pass Card

You can find information about available funds and transaction history when you log in to your profile at wirtualna.sodexo.pl. Available funds are presented on the home screen. Transaction history can be found in the 'Transaction history' tab.

The expiration date can be found at the front of the Card (in the 'Card' tab), after logging into your profile at wirtualna.sodexo.pl.

The card activation code is a unique, confidential card identification number you will receive by your email. This code is necessary to register a card/ add a new card to your profile.

In the case of a card data theft or suspicion of an unauthorized use of the card, you should immediately block your card. You can temporally block your card (reversible operation) when you log in to your profile at wirtualna.sodexo.pl. To cancel the card (irreversible operation) call the Customer Service Centre at +48 22 535 11 11.

You can change your Virtual Sodexo Card’s PIN when you log in to your profile at wirtualna.sodexo.pl in the 'Card' tab.

If you do not remember your password, you can reset it. A link to change your password will be sent to the email address assigned to your profile.

If you want to change the phone number or e-mail that was assigned to the card, contact the Customer Service Centre at +48 22 535 11 11. Remember that the phone number is also your login, so if you change the phone number assigned to your card, your login also changes! You can also change your email address by logging into your profile at wirtualna.sodexo.pl under the 'Security' tab.

If you lost the device with your Google Pay/Apple Pay, we recommend you to block your Virtual Sodexo Card. You can also cancel your card by contacting the Customer Service. Remember that this is an irreversible operation and the use of your card will no longer be possible even if you find your phone. You can also log in to your Google/Apple account and block/delete the mobile device from your account.

You can check the transaction limits on your Sodexo Virtual Card in the Terms and Conditions in the 'Information' tab when you log in to your profile at wirtualna.sodexo.pl

Yes. The card issuer is DiPocket UAB, which is supervised by the Bank of Lithuania to which it regularly reports on its activities. As the institution supervised by the Bank of Lithuania, DiPocket UAB must comply with all applicable financial and consumer protection laws. Having the highest status as a member of Mastercard® Principal Member, DiPocket UAB is also subject to Mastercard® Rules of Conduct and other common operational regulations.

To order a new card after cancelling the existing one, contact the Customer Service Centre at +48 22 535 11 11. The activation code for a new card will be sent to the e-mail address registered at wirtualna.sodexo.pl. The fee for issuing a new card is PLN 20.

To make a complaint about a card transaction, contact the Customer Service Centre at kontakt.wirtualna@sodexo.com. It is important that you use the email address that is assigned to the card.

No. According to the Terms and Conditions, only a person who has received the card from an employer/business client and who owns the e-mail address to which the card activation code was sent is authorized to use the card.

No The Card can only be used by an adult who has received the card from an employer/business client and who owns the e-mail address to which the card activation code was sent.

We ask for the date of birth to confirm that the card will be used by an adult.
Cards can be issued to Polish citizens or residents of Poland and that is the reason why we ask about your country of residence.

DiPocket UAB is the issuer of Sodexo Virtual Card. DiPocket UAB is an Electronic Money Institution authorized and regulated by the Bank of Lithuania (license reference number 75) and is regulated by that authority. DiPocket operates under the E-Money License recognised by all Member States of the European Union in accordance with the E-Money Directive (Directive 2009/110/EC of the European Parliament and of the Council of 16 September 2009 on the taking up, pursuit and prudential supervision of the business of electronic money institutions, hereinafter referred to as the 'Directive'). It constitutes the basis for the issuance and distribution of electronic money. DiPocket has its registered office at Upės str. 23, 08128 Vilnius, Lithuania.
DiPocket operates in Poland under the principle of a single European passport (freedom of services) in the area of issuance and distribution of electronic money and payment services, which means that DiPocket's operations were notified to the Polish regulator, Polish Financial Supervision Commission, under the provisions of the Directive implemented in Poland.

The Card can be used to pay for meals in all catering outlets* marked with Mastercard logo and accepting contactless payments in Poland and abroad, as well as to order meals online.

* and grocery stores if your employer chose the extended card acceptance network.

An ePIN is a four-digit code that you will need to authorize online transactions. You will assign it when you register your card. The ePIN code must be different from the PIN code, which is used to authorize transactions at stationary stores and ATM withdrawals.

You can change the ePIN for your Sodexo Virtual Card by logging into your profile at virtual.sodexo.pl under the "Card" tab.